This reader almost misplaced 750,000 Final Rewards factors — reader mistake story

It is no secret that closing a bank card may end up in shedding unused bank card factors. That is why we suggest redeeming or transferring your bank card factors earlier than you shut a card.

Have you ever ever thought-about, although, {that a} misunderstanding on a cellphone name might value all of your bank card factors?

As we speak, TPG reader Erik weighs in together with his nightmare of shedding 750,000 Chase Final Rewards factors:

In September, I known as Chase to consolidate my credit score line from my Ink Enterprise Most well-liked® Credit score Card to my World of Hyatt Enterprise Credit score Card. I had achieved this earlier than once I moved credit score strains to a different account and left smaller credit score strains on an previous account to maintain it open.

In the course of the name, I used to be not sure if I had made a mistake, however my complete credit score line was moved, which brought about the Chase Ink Enterprise Most well-liked account to be closed. My intention was to not shut the account, as I wanted my Ink Enterprise Most well-liked to switch my hard-earned 750k Final Rewards factors to companions for a redemption. Simply the month earlier than, I paid the annual charge the month prior for the Ink Enterprise Most well-liked and did not intend to shut the account.

On Nov. 11, roughly 40 days after my name with Chase to maneuver my credit score line, I logged into my Chase account aspiring to switch Final Rewards factors to Aeroplan (whereas the 30% switch bonus was occurring in November) and noticed a zero Final Rewards factors steadiness. I instantly known as Chase as quickly as I discovered and had a ticket created and escalated. I additionally went to my Chase Most well-liked Clint banker on Nov. 12 to ask for his or her help.

On Nov. 17, I acquired a name from my banker saying that because the account was closed for greater than 30 days, they could not reinstate my factors. My banker stated it seemed like they reviewed the cellphone recording and seen that the Chase customer support consultant learn me the disclosure. Whereas I can not recall if this occurred, if the disclosure was learn and was clear, this was my fault.

Ever since I completed faculty, I’ve labored carefully with Chase. Extra lately, we had been seeking to open an account for our 3-year-old daughter at Chase and inquired a few pre-approval once we thought of buying our first house. Every little thing with banking and investments for us is at Chase.

Shedding 750k Final Rewards factors is crushing. My first bank card in faculty was a United Chase card, and we had been planning to redeem my Final Rewards factors for a particular household journey. These factors would have been price $9,375 within the Chase Portal for journey however might have been price considerably extra if transferred.

It is painful, heartbreaking and devastating. I am feeling defeated ‘robbed’ by my financial institution.

When Erik reached out to our founder Brian Kelly on Instagram, we felt horrible for Erik. TPG values 750,000 Final Rewards factors at $15,000, and after years of incomes factors by way of religious patronage with Chase, Erik was lastly gearing up for an enormous redemption together with his household.

Associated: An incredible all-around enterprise card: Ink Enterprise Most well-liked Credit score Card evaluate

Why you would possibly need to switch credit score strains to a different account


If in case you have a number of accounts with a financial institution, you possibly can usually switch credit score strains from one account to a different. Typically, banks allow this as you will preserve the identical cumulative credit score restrict. You would possibly contemplate transferring credit score strains to a different account for a number of causes.

First, this is an apparent one — for those who’re planning to shut an account and need to retain your current whole credit score restrict, you possibly can ask your financial institution to maneuver your credit score restrict to a different card earlier than closing the account.

While you’re prepared to use for a brand new card, banks additionally usually contemplate how a lot credit score you presently have with them. Opening a brand new account will probably be harder for those who’re near your most.

If you happen to’re not opening or closing an account, transferring your credit score line to a different card may also help for those who use one card for many purchases. Or, put otherwise, transferring a credit score line to a different account may give you extra buying energy.

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Moreover, for those who use one card greater than others, you possibly can lower your credit score utilization ratio (the share of your credit score used directly), which may very well be advantageous on your credit score rating.

Associated: Is 30% bank card utilization the magic quantity?

Backside line

Erik had no intention of closing his Ink Enterprise Most well-liked card, but the error of transferring all the credit score line to his Hyatt Enterprise card resulted in his Ink Enterprise Most well-liked account being closed — and, subsequently, his unredeemed Final Rewards factors voided.

Fortunately, this story has a contented ending. Erik labored with Chase and his Non-public Banker to have the factors returned to his account after a prolonged appeals course of. This took numerous hours of time and power, to not point out the stress of (briefly) shedding 1000’s of {dollars} price of factors.

With that in thoughts, it is all the time a good suggestion to make sure your cellphone brokers know precisely what you are aiming for earlier than motion is taken. If in case you have any questions or doubts, because the buyer, you are entitled to request to talk with a supervisor or supervisor. As all the time, ensure to commonly audit your loyalty accounts.

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