Q2 coverage updates: public advocacy, content material moderation, and extra

As a part of our ongoing mission to maintain our policymaking predictable, clear, and inclusive, we’re again with a Creator Coverage Engagement Program (CPEP) replace. Learn on to listen to about this quarter’s coverage developments and how one can share your suggestions with our group.

Final quarter

In February, we proposed updates to the “hate speech” and “harmful organizations” sections of our Neighborhood Tips, which we refined and finalized in March because of creator suggestions. We additionally introduced plans for the Creator Advocacy Initiative and our first Transparency Report, each of that are works in progress we’ll remember to preserve you up to date on sooner or later.

This quarter

Though there are not any proposed updates to our Tips this quarter, we do have some developments to share:

Public coverage advocacy

As a part of Patreon’s ongoing help of public insurance policies that promote the creator financial system around the globe, we not too long ago joined…

  • 60+ firms in denouncing the latest directive in opposition to well being care entry for transgender youngsters and their households by Governor Abbott of Texas, United States:
    For years we now have stood to make sure LGBTQ+ individuals … are protected and welcomed within the communities the place we do enterprise,” mentioned the assertion revealed within the Dallas Morning Information, “... We name on our public leaders — in Texas and throughout the nation — to desert efforts to put in writing discrimination into regulation and coverage.”
  • 40+ firms in supporting a United States invoice designed to cease main tech firms from “preferencing” their very own merchandise on their on-line marketplaces. It’s vital that policymakers hear from as many teams as potential that huge firms shouldn’t be gatekeepers to the creator financial system.
    These ways not solely hurt competitors,” the letter mentioned, “but additionally deprive shoppers of the modern choices a vibrant market would yield.
  • 35+ firms and teams in cautioning in opposition to proposed United States laws which was meant to guard shoppers from unsafe merchandise. In follow, nonetheless, it will saddle small and rising digital service companies with burdensome compliance necessities that, as famous within the letter, would finally “restrict artistic expression.”

Moreover, the Coverage Crew’s personal Courtney Duffy hosted a panel at South by Southwest (SXSW) in Austin, Texas, United States targeted on how non-public, public, and authorities leaders can construct enduring insurance policies to advertise the creator financial system.

New device for creator-first content material moderation

The overwhelming majority of Patreon creators function inside our Neighborhood Tips, that are upheld by our content material moderators and are designed to maintain customers protected. When creators do interact with Patreon’s content material moderation, they deserve interactions rooted in compassion and training. That’s why we’re joyful to announce a device we’ve been engaged on (which creators have been asking for!) that’ll make content material moderation extra creator pleasant.

The context:
Most content material violations on Patreon are gentle and simply remedied. In these circumstances, and within the spirit of compassionate moderation, the moderator first provides the creator an opportunity to amend or take away the content material on their very own. Till now, if the piece of content material flagged for violation will get left unresolved, the moderator’s solely subsequent step has been to freeze the creator’s full Patreon web page till the repair is made. When that occurs, creators might be disrupted from posting new content material, participating with patrons, accumulating payouts, and so forth.

The replace:
The brand new device, which is able to roll out steadily over the approaching months, provides moderators an intermediate (and fewer disruptive) possibility for addressing these gentle violations: quickly hiding the precise publish from patron view so the violation might be addressed with out freezing the creator’s complete Patreon web page. This lets the creator function as traditional within the meantime.

The underside line:
We imagine this device will considerably scale back situations of single moderation actions leading to full web page suspensions, and we hope it would provide help to really feel each extra knowledgeable and higher protected on Patreon. When you have any ideas, our Product and Design colleagues are keen to listen to your suggestions each on this device and typically.

Be a part of our coverage livestream

The Coverage Crew will host a livestream on Tuesday, June 14. For those who’re unable to affix us reside, we’ll comply with up with a recording. (Observe that the livestream will happen in English.)

Click on right here to RSVP and be happy to incorporate any questions you’d like us to reply. Additionally, for a full week following the occasion, the Coverage Crew might be answering further coverage questions in Discord #policy-live-q2-2022, a devoted Q&A channel within the Patreon Creator Neighborhood Discord server. Within the meantime, you’ll be able to all the time attain the group by electronic mail at CreatorPolicy@Patreon.com.

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