At EJ, we’re using the Approvals space for our inner Domo request system. Previous to implementing this feature, we skilled points with group and transparency of incoming Domo requests. Requests have been submitted by way of numerous areas together with Buzz, e-mail, messaging, cellphone calls, and different inner firm programs.
Often, duplication of labor was skilled when requests have been despatched to a number of customers. As a consequence of safety limitations skilled whereas utilizing the Tasks and Duties space of Domo, we have been lacking a option to set up requests and supply transparency to these concerned. When Approvals was launched in our occasion, we noticed this as a possibility to centralize requests in a single location.
Approvals have been designed for approval workflows. Nonetheless, with the customizable templates, it has labored effectively to rework right into a tailor-made request system. Any licensed Domo person has the power to enter an Approval for a request.
5 Approval templates have been created in our occasion to cowl the main request varieties we obtain, and an extra sixth choice—”Basic Domo Request”—is on the market for any requests that don’t fall into one of many different classes.
Every template is custom-made to incorporate questions particular to the subject. For instance, “New Consumer Request” contains required fields for title, e-mail, and safety/entry wants. And “New/Modified Report Request” can hyperlink on to pages or playing cards. These templates require the required data upfront, decreasing the backwards and forwards communications to retrieve incomplete data for a request.
By default, approvals are routed to the admin group for assessment. As soon as within the admin queue, requests are reviewed after which assigned to a person admin or energy person that can be chargeable for finishing the request. Reassigning permits customers to know who’s engaged on the request. After the request has been accomplished, it’s accredited and a notification is routinely despatched to the unique requester.
The options offered by a centralized request system have solved our prior points and offered many further advantages. The feedback space on every request is utilized to prepare conversations and @ point out on to content material inside Domo.
Customers have the power so as to add observers or approval customers to a person request, which offers elevated transparency to their workforce. This technique solves the problem of requests coming by way of numerous programs, permitting for higher group and prioritization.
One other profit is the power to create DataFlows on the Approval system itself, so we are able to generate dashboards monitoring the circulation of approval processes.
Finally, utilizing Approvals for our inner Domo request system permits us to prepare and handle requests effectively with a faster turnaround, leading to an enhanced person expertise.